Which Nursing Action Demonstrates Empathy and Effective Communication in Providing Patient-centered Care to Mr. Santos

Mr. Santos, a 65-year-old Male Client, Is Admitted to the Medical-surgical Unit with a Diagnosis of Congestive Heart Failure (CHF) . He Is Experiencing Shortness of Breath, Fatigue and Peripheral Edema. Mr. Santos Is Anxious and Worried about His Condition